Our healthcare client is seeking a Patient Admin Specialist for a contract assignment onsite at one of their locations in Palo Alto, Emeryville or Newark.
• Primary Function:
• Entry, Front Desk, check-in/out.
• Duties:
• Greets and welcomes patients and assists them with initial questions regarding appointments, payments, schedules, etc.
• Answers multi-line phone, screens and routes calls, takes messages for clinic staff and physicians. Assures appropriate verifications and authorizations are complete before patient sees provider.
• Communicate with providers regarding scheduling preferences, and ability to respond to urgent patient needs.
• Provide doctor-patient support using reference documents and tools.
• Carry out various administrative tasks, including maintaining information and paging directory databases, and processing internal forms.
• Utilize all functionality of the telephone system and electronic medical records systems in performing assigned job tasks.
• Meet/Exceed organizational and department service standards.
• Answers non-clinical CRMs, escalating where appropriate.
• Answers non-clinical patient messages, escalating where appropriate.
• Managing and distributing faxes, mail, and filing of clinic-specific documentation.
MINMUM QUALIFICATIONS
Education Qualifications
Experience
- One (1) year directly related work experience.
- Entry level (i.e., externs/new grads).
KNOWLEDGE/SKILLS & ABILITIES
- Knowledge of medical terminology.
- Knowledge of computer systems and software used in functional area.
- Ability to speak and write effectively at a level appropriate for the job.
- Ability to provide customer service, solve problems, and manage multiple priorities.
- Knowledge of Windows-based office software, computers and operating systems.
- Ability to adjust communications to fit the needs and level of understanding of the receiver.
- Ability to exercise calmness in stressful situations.
